Refund Policy

1. Refunds for Pre-Paid Services:

   • Refunds are only available for pre-paid services that are canceled at least 48 hours before the scheduled service.

   • No refunds will be provided for services already rendered or for same-day cancellations.

2. Self-Pay Only:

   • Essence Home Care currently accepts self-pay options only. All payments must be made prior to the commencement of services.

3. Refund Request Process:

   • Refund requests must be submitted via email or phone to our office, including details of the service and the reason for cancellation.

   • Approved refunds will be processed within 7-10 business days to the original payment method.

4. Non-Refundable Items:

   • Administrative fees or costs associated with initial assessments and consultations are non-refundable.

5. Legal Disclaimer:

   • This refund policy is governed by the laws of [state of operation]. By purchasing services from Essence Home Care, you agree to this policy.

   • Essence Home Care reserves the right to amend this policy at any time without prior notice.

For questions or concerns regarding this policy, please contact us at info@EssenceHomecare.com.